What can I do if my account is restricted?
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If your account has been restricted, it means there has been repeated misuse of our ordering services, such as frequent cancellations, missed pickups, or order rejections.
As medicines are reserved against confirmed orders, such actions can impact availability for other customers who may urgently need them. To ensure fair service for all, restrictions may be applied in such cases.
If your account is restricted, you may not be able to place orders online or via WhatsApp. However, you can still purchase medicines by visiting our store directly or contacting our team for assistance.